Thank you for using IONCARE. Your privacy is important to us. This privacy policy gives an account of our privacy practices with respect to your information.


  1. Aena Healthcare Private Limited (“us”, “we”, or “ioncare”, which also includes its affiliates) is the author and publisher of the internet resource (“Website”) on the world wide web as well as the software and applications provided by ioncare, including but not limited to the mobile application ioncare.

  2. This policy (“Privacy Policy”), together with the Terms and Conditions of the Application hosted at [ Terms of Use ] outlines the Application’s privacy practices regarding the collection, use and safeguard of your information through the Application and the services offered thereupon. This Privacy Policy additionally governs our data collection and data storing practices in connection with electronic medical records (opd,ipd,medical history,reports) a feature in ioncare that enables users to store and share their health data with doctors.

  3. Your use of, and/or registration on the Application and submission of personal information (or if you are a minor, the submission of your personal information either by your parents (or your guardian) or by you with the permission of your parents (or guardian)) to the Application will be deemed as your acceptance of this Privacy Policy.

  4. This document is an electronic record in terms of the Information Technology Act, 2000 (as amended / re-enacted) ("IT Act") and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Guidelines for Intermediaries and Digital Media Ethics Code) Rules, 2021, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of Application. This electronic record is generated by a computer system and does not require any physical or digital signatures. This Privacy Policy is published in compliance with, inter alia: i. Section 43A of the Information Technology Act, 2000;
    • ●  Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the “SPDI Rules”); and
    • ●  Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2021.
  5. The Application strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Application and its Services are not intended for use by minors, Application respects the privacy of minors who may inadvertently use the internet or the mobile application.

Changes to the Privacy Policy:

  1. Your information will be treated in accordance with applicable laws, and regulations.

  2. This Privacy Policy is subject to modification as per the Company’s discretion including as a consequence to changes in the business, legal and regulatory requirements and such modifications will be updated online. We will notify you whenever any change to the Privacy Policy is made. You are encouraged to periodically visit this page to review the Privacy Policy and any changes to it. Your continued use of the Application after such modifications will be deemed as your acceptance to the modified terms. If the modifications to the terms are not agreeable to you, you may opt to not use the Application.

Third Party Services:

  1. Please note that your internet service provider, operating system provider, third party service providers defined as Partner Service Providers under the Terms and Conditions of the Application, websites that you access, third party operators may also collect, use and share information about you and your usage. We cannot control how these third parties collect, use, share or secure this information. For information about third-party privacy practices, please refer to their respective privacy policies.

  2. The Application may include links to other websites/applications and other content that links to third party websites. Such websites/applications are governed by their respective privacy policies, which are out of the Application’s control. Use of any information you provide while using a third party website or application through the Application, is governed by the privacy policy of the operator of the website / application / operator you are using/ visiting. That policy may differ from that of the Application. If you can't find the privacy policy of any of such websites /application via a link from its website's homepage, you should contact the relevant website /application operator directly for more information.

  3. In order to view certain content using the Application, you may be redirected to Youtube. For this purpose, the Company integrates certain APIs owned or operated by Youtube with due permissions from Youtube. Your access and use of such content and provision of information shall at all times, subject to the YouTube Terms of Service and Google’s Privacy Policy provided at

  4. The Application implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Application’s business. The reasonable security practices and procedures implemented by the Application include but are not limited to: encrypting data when it is on the move using industry standard practices, keeping all the data within private cloud, regularly changing production keys and password, secure and very limited access to all production servers, performing regular security updates on our servers and more. In spite of implementing such measures, if a user incurs a loss due to hacking, phishing or other such techniques, then Application shall not be held liable for the same.

Personal Information we collect:

  1. Personal information is defined as information that can be used to identify you and may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. Insofar as sensitive personal information is concerned, it will carry the meaning as may be defined by applicable laws from time to time.

  2. Your Personal Information as well as your sensitive personal information (from your use of health records) is maintained by Application in electronic form on its equipment, and on the equipment of its employees. Application takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Application’s business.

  3. No administrator at Application will have knowledge of your password. It is important for you to protect against unauthorised access to your password, your computer and your mobile phone. Application does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorised use of your account, you must immediately notify Application by contacting support. You shall be liable to indemnify Application due to any loss suffered by it due to such unauthorised use of your account and password.

  4. Application makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds all such employees to strict confidentiality obligations.

  5. Part of the functionality of the Application is assisting the patients to access information relating to them. Application may, therefore, retain and submit all such records to the relevant individuals.

  6. Notwithstanding the above, Application is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Application shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Application including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

  7. The following is the manner in which we collect, use, share and retain personal information:

  8. Collection:
    • ●  You agree that the Application may collect such personal information and/or sensitive personal information, whenever relevant, to help provide you with information and to provide any services you have requested or authorised to be performed. You also consent to the collection of certain personal information that is necessary for provision of services to you
  9. Usage:
    • ●   The Application may use this information either to (i) validate and process your request for the services of the Application or information; (ii) to improve the quality of the Application; (iii) to assist you to determine which services best meet your needs; or (iv) to facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements; or (v) to provide you with recommendation about services you may be interested in, based on your use of the Application; or (vi) to provide you with marketing communications and advertising that the Application believe may be of interest of you; or (vii) contacting you for offering new products or services; or (viii) contacting End-Users for taking product and Service feedback; or (ix) creating platform specific unique health ids.
    • ●   You agree that the Application may collect such personal information and/or sensitive personal information, whenever relevant, to help provide you with information and to complete any transaction or provide any product or services you have requested or authorised. You also consent to the collection of certain personal information in the course of you applying for the products and/or services.
  10. Sharing:
    • ●   We may also share personal information with external organisations or individuals, Government of India or State Governments if we believe that access, use, preservation or disclosure of the information is reasonably necessary to: (a) meet any applicable law, regulation, legal process or enforceable governmental request; (b) detect, prevent or otherwise address fraud, security or technical issues; (c)protect against harm to the rights, property or safety of our customers or the public, as required or permitted by law.
    • ●   We may also share your sensitive personal data with the doctors in case of Health Records when you consent to share such information in order to consult the Doctor for diagnosis or treatment as a part of the service made available by the Application.
    • ●   The Application takes your right to privacy very seriously and other than as specifically stated in this privacy Policy, will only disclose your personal information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when the Application, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.
  11. Retention:
    • ●   The information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein unless a longer retention period is required or permitted by law and only for the purposes defined above. Once the purpose is achieved, all personal information is deleted in a safe and secure mode.
    • ●   You may review the sensitive personal information which health records has access to at any time and may also refuse or revoke sharing of such sensitive personal information for which you can contact us on By revoking or refusing to share such sensitive personal information to the Doctors it may impact us in providing our services through the Application.

Non-Personal Information:

  1. Non-personal information is defined as any data that does not personally identify you and may include unique system or hardware identifiers, system or application software, and peripherals.

  2. Any non-personal information, when clubbed with personal information shall be treated as personal information.

  3. The following is the manner in which we collect, use, share and retain non-personal information:

  4. Collection:
    • ●  You agree that the Application may collect diagnostic, technical, usage related information, for the usage purposes described below.
  5. Usage:
    • ●   The above mentioned information is gathered periodically to provide and improve the Application and services therein, facilitate the provision of Application support and other services to you (if any) and to verify compliance with the terms of this Policy.
  6. Sharing:
    • ●   To enable the Application partners to improve their software, hardware and services designed for use with the Application, we may also provide any such partner with a subset of diagnostic information that is relevant to that partner’s software, hardware and/or services, as long as the diagnostic information is in a form that does not personally identify you
  7. Retention:
    • ●   The information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein unless a longer retention period is required or permitted by law and only for the purposes defined above. Once the purpose is achieved, all information is deleted in a safe and secure mode.

Location Services:

  1. The Application, its licensees and agents, may access, collect and analyse your usage of the Application and other information related to your location on a regular basis through the device location services or browser location APIs and other technologies and data for the performance of the services provided by the Application and to help improve the functionality and performance of the Application. In order to collect geo-location information, the location settings must be enabled on your device. Therefore, in some cases, the Application may request that you enable the location settings.

  2. Except in cases where any specific services requested by you require or involve personal identification, the Application collects location data anonymously and in a form that does not personally identify you. By using the Application, you agree and consent to transmission, collection, maintenance, processing and use of your location data to provide and improve such services of the Application.


  1. Information collected by cookies and other technologies are treated as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we treat any information linked to such identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we will treat the combined information as personal information.

Other Information the Application collects:

  1. The Application also may collect other information about you in ways that the Application describes to you or otherwise with your consent. You can choose not to provide us with certain types of information, but doing so may affect your ability to avail and/or use some services.

  2. The features of the Application may allow you to post content such as profile information, status update, comments, and other content and/or information (“User Content”). The ownership over the User Content created by you remains with you; however, by sharing User Content through the Application, you agree to allow others to view and/or share your User Content in accordance with this Privacy Policy

  3. The Application collects:
    • ●  Media/Files/Images - We access read and write permission to store medical data in user’s account
    • ●  Storage - We access local storage to upload/download records and access audio/video files for consultation;
    • ●  Location - We access location permission on user prompt to identify nearest services/providers;
    • ●  Bluetooth - We access bluetooth permission on user prompt to sync health data from medical devices
    • ●  Camera - We access camera permission on user prompt to enable video consultations & scan medical data;
    • ●  Contact List - We access read contacts permission to enable sharing with contact list;
    • ●  Phone - We access phone state permission at the beginning of an online consultation to enable video consultations;
    • ●  Audio - We access record audio permission at the beginning of an online consultation to enable video consultations.
  4. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change wherever possible or by contacting us through support. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Application has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Application may, at its sole discretion, discontinue the provision of the Services to you.

  5. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through support. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively.

  6. Due to the communications standards on the internet, when you visit the Application, our system automatically receives the URL of the site from which anyone visits. Application also receives the Internet Protocol (IP) address of your computer (or the proxy server a user used to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your ISP. This information is used to analyse overall trends to help Application improve its Service. The linkage between your IP address and your personally identifiable information is not shared with third parties. Notwithstanding the above, Application may share some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with third parties

Access, Correction and Deletion:

  1. The Application strives hard to keep its records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data

  2. You may note that deletion of certain information that is crucial for performance of services by the Application or withdrawal of consent may lead to cancellation of your access to the Application or your access to certain features and services of the Application. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention is required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.

Queries and Complaints:

  1. We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, or any privacy-related feedback or concerns you may contact us on